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Frequently Asked Questions
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How long should I burn my candle for?We recommend letting our single-wick candles burn for 2-3 hours and 3-4 hours for the triple-wick candles. This will create an even wax pool to get the most burn time out of your candle.
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Why do I need to trim my candle wick each time I burn my candle?This helps with any tunnelling which may occur, so making sure you have an even wax pool and a trimmed wick will help create an even burn each time, so burning your candle for 2-3 hours for that even wax pool.
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What is Soy Wax?Soy wax is a vegetable wax made from the oil of soybeans. After harvesting, the beans are cleaned, cracked, de-hulled, and rolled into flakes. The oil is then extracted from the flakes and hydrogenated. Soy's greatest advantage is that it is entirely renewable. Soy Wax is also: 100% Natural and Vegan Gives a cleaner burn Sustainable and kind to the planet Biodegradable and water soluble Longer lasting Stronger smell
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Do you ship outside of UK?We do not offer delivery outside of the United Kingdom. However, this is something we are looking at making available soon.
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What is the expected delivery time?Orders that are received Monday to Friday will generally be dispatched between 3-5 business days.
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What should I do if my candle arrives damaged?If your candle gets damaged in the post please take a picture of it and send it to lucentscents@outlook.com and we will send you a replacement out FREE of charge.
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How do I become a member of your stocklist?If you would like to start stocking our items in your business please email us at lucentscents@outlook.com
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Do you do click and collect for orders?This is coming very soon to local customers in Bromsgrove / Redditch area.
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