Question 1

How long should I burn my candle for?

Accepted Answer

We recommend letting our single-wick candles burn between 2-3 hours max and 3-4 hours max for the triple-wick candles.  
This will create an even wax pool to get the most burn time out of your candle. Please burn your candle on a smooth flat surface.

Question 2

Why do I need to trim my candle wick each time I burn my candle?

Accepted Answer

This helps with any tunnelling which may occur, so making sure you have an even wax pool and a trimmed wick will help create an even burn each time, so burning your candle for 2-3 hours for that even wax pool.

Question 3

What is Soy Wax?

Accepted Answer

Soy wax is a vegetable wax made from the oil of soybeans. After harvesting, the beans are cleaned, cracked, de-hulled, and rolled into flakes. The oil is then extracted from the flakes and hydrogenated.

Soy's greatest advantage is that it is entirely renewable.

Soy Wax is also:
100% Natural and Vegan 
Gives a cleaner burn 
Sustainable and kind to the planet
Biodegradable and water soluble
Longer lasting 
Stronger smell

Question 4

Do you ship outside of UK?

Accepted Answer

We do not offer delivery outside of the United Kingdom. However, this is something we are looking at making available soon.

Question 5

What is the expected delivery time?

Accepted Answer

All orders are dispatched by Royal Mail unless its a very large bulk order which will be dispatched by DPD.  Orders that are received between Monday to Friday will generally be dispatched between 3-5 business days. Its free 2nd class delivery if your order is over £35. If you need your order much sooner please pay for another delivery service.

Question 6

What should I do if my candle arrives damaged?

Accepted Answer

If your candle gets damaged in the post please take a picture of it and send it to lucentscents@outlook.com and we will send you a replacement out FREE of charge.

Question 7

How do I become a member of your stocklist?

Accepted Answer

If you would like to start stocking our items in your business please email us at lucentscents@outlook.com

Question 8

Do you do click and collect for orders?

Accepted Answer

Yes we do you can select pick up my order when you check out your order. We will then contact you once your order is ready between 2-5 days this can be much sooner depending on stock levels.

FREE 48 TRACKED DELIVERY ON ORDERS OVER £35

Frequently Asked Questions