How to use:

• Ensure the oil burner is placed on flat surface, clutter free and heat-resistant surface.
• Check that the area is open and has a good air flow.
• Fill the dish with appropriate amount of oil, do not over fill the dish. Use around 2 - 3 drops diluted with water.
• If using wax melts advise is to use 1 - 2 wax melts at a time to avoid spillages. 
• Clean your oil burner each time you use it. 
• Do not touch the oil burner while in use and until its completely cooled down. 

How to clean: 

• Allow the burner to cool down before cleaning. 
• Clean with a clean cloth using soapy warm water. 
• To remove the wax melts, wait till harden then carefully scoop out of dish. 

Royal Mail aims to deliver Tracked 24® the next working day; however can take up to 2 working days, and Tracked 48® with 2-3 working days.

Tracked 48 items are usually delivered within 2-3 working days from dispatch. Tracked 48 has a delivery aim of two days for over 94% of uk postcodes.

Local delivery:

Postcodes within the Bromsgrove/Redditch/Solihull areas can receive optional free local delivery. This will be automatically applied at checkout on orders over a minimum spend of £35. If you prefer a Royal Mail delivery service, please select this at checkout.

Exact dates for local delivery will be given after purchase.

Please ensure you are happy with the delivery date before continuing. If you would prefer your order to be delivered sooner, please select a Royal Mail option.

Collections - Collections are available upon request from Our Bromsgrove store.

Soy Wax:
Our essential oil candles are made from CB-Advanced soy wax, a natural, sustainable, and eco-friendly wax made purely from soya beans. It provides a more natural, healthier, and cleaner burn than other regular petroleum-based paraffin candles. Due to this wax, our candles also benefit from a longer burn time. 

100% Pure Essential Oils:
All of our candles are made from a unique blend of pure essential oils, giving a higher quality of scent, whilst providing the added benefits associated with aromatherapy and wellbeing. 

• If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
• Unfortunately, sale items cannot be refunded.
• To return your product, please email us at lucentscents@outlook.com to organise a return address.
• You will be responsible for paying for your shipping costs unless there is a fault with your item.
• If shipping an item over £75, you should consider using a trackable shipping service.